Fine Print

Tag Online Boutique wants your shopping experience to be hassle-free! 

Do you accept returns? 

Yes, TAG will accept a return if you are not satisfied. Returns are given in the form of STORE CREDIT. Please contact Julie at tagonlineboutique@gmail.com within three days of delivery to request a return. All items must be unworn, with the original tags still in place with no traces hair, makeup, pet hair, perfume, or other odors and in saleable condition. Returns must be postmarked no more than five days (excluding Sunday) of the original delivery date. The buyer is responsible for the cost to ship the return back to Tag Online Boutique.

If you receive an item that is defective or damaged a full REFUND of your purchase price will be issued. Please snap a photo of the damage or defect and email it to Julie at tagonlineboutique@gmail.com. A photo is required to eliminate the need to return the item. 

Tag will not refund or exchange items that have small hanging threads, stripes that don't align, and other common clothing considerations.

Do you accept exchanges? (UPDATED policy as of June 1, 2016)

We will make every effort to exchange your item. Due to the nature of our inventory, we may not have the item available in an alternate size or color. If we can not honor an exchange we will gladly offer a store credit for the purchase price of your item. Please contact us within three days of delivery to request an exchange.  Items for exchange must be postmarked no more than five days (excluding Sunday) of the original delivery date. All items must be unworn, with the original tags still in place with no traces hair, makeup, pet hair, perfume, or other odors and in saleable condition. The cost of shipping an exchange is the responsibility of the buyer.

Shipping

Tag believes in fast shipping because no one wants to wait weeks to receive something they wanted yesterday! Tag offers free US shipping on all orders. Tag typically ships Mondays through Friday. Orders placed after 11am on Fridays will be filled the following Monday. Please note these are general guidelines.  If you have not received a shipping notice within five days of placing your order please contact Julie at tagonlineboutique@gmail.com.

Price Adjustments

Price adjustments are given at the sole discretion of the owner.  Contact Julie via email if you have a price adjustment inquiry. 

Clothing Care / Washing Instructions

It is very important for you to follow exact washing instructions on the clothing tags in the garments. Tag Online Boutique is not responsible for any change in product quality when the tags are removed, items are tried on, washed, and/or worn. Tag will not be held liable for any change in products due to the laundering process. 

Pre-Sale Orders

Pre-orders are done when there is enough customer interest to order an item. If you purchase a pre-sale order these are not eligible for returns, because this item is being ordered specifically for you.

Final Sale Items

Some items, especially during flash sales, will be marked final sale.  Please make a note of this before you purchase as Tag will not offer refunds or store credits for these items.  If you need a size exchange and one is available we will grant exchanges.  All items in the sale and clearance albums are considered final sale.  

Return Address

Please return items via USPS to the following:

Tag Online Boutique

2397 Shimmering Bay Lane

Cincinnati, Ohio 45244

Please contact Julie at Tagonlineboutique@gmail.com if you have any questions.

 

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